Refund Policy

We always try to ensure that our products are good quality and value for money. If however your purchase does not meet your expectations in any way simply return the item to us unused and in its original condition within 30 days of receipt. We will then either exchange it or give you a full refund (including delivery costs) - whatever your preference. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

When returning goods we would be grateful if you could let us know by sending a short email to info@giftsbyclaire.co.uk or by phoning our shop on 07789 268580. Your return should be sent to:

Gifts By Claire
Unit 4
Old Co-op Buildings
Langley Park
County Durham
DH7 9XE

We recommend that you send items under 2Kg by Royal Mail "recorded signed for" or obtain a receipt of posting. For heavy or valuable items please contact us for instructions on how to return to us.

If you have any queries regarding our satisfaction guarantee or how to return goods please do not hesitate to contact us either by telephone on 07789 268580 or email at info@giftsbyclaire.co.uk.